PAL responds to musician’s allegations
Philippine Airlines on Monday responded to allegations made by musician DiMuzio that the carrier was using uncalibrated weighing scales at its check-in counters at the Ninoy Aquino International Airport.
DiMuzio posted a video on June 30 about his experience upon checking-in his baggage at the PAL counter.
The musician said the counter staff had initially claimed his bags were 14 kilograms over the allowed limit.
“So I started taking a bunch of stuff out, but still my bag was overweight,” he said in the video.
When staff used another scale, the bags turned out as underweight, DiMuzio said.
To date, the video has garnered more than 799,000 views and 15,000 shares on Facebook.
In the video, DiMuzio warned passengers that PAL was using at least one weighing scale that was “off by 14 kilograms.”
PAL spokesperson Cielo Villaluna said the weighing scales at all check-in counters were property of the Manila International Airport Authority and were being leased by the airlines.
"MIAA calibrates the scales, but it is the responsibility of our agents to double-check, to double-check if it is at 0.0 before using it at the check-in counters," she said.
Consuelo Bungag, MIAA public affairs department officer-in-charge, said the weighing scales were calibrated every six months.
“DiMuzio's concern is now being looked into by MIAA and PAL,” Bungag said.
Villaluna said the management viewed the CCTV footage of the incident.
"The footage showed the scale was at 12.2 kilos. However, one can also see that the baggage was immediately transferred to the next counter (for weighing in)," she noted.
Villaluna said such an action would make it difficult to prove that the use of the uncalibrated scale was intentional.
"It could be an honest mistake, or maybe something was (accidentally) touched," she remarked.
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